Refund Policy
Short version: if something's wrong with your order, tell us and we'll fix it.
If it arrives damaged or wrong
Email us within 14 days of it turning up and we'll send a replacement or refund you, whichever you'd prefer. A photo helps but isn't essential. In most cases you won't need to post anything back, and we'll tell you if that changes for a particular item.
If it never arrives
Stickers go by standard post without tracking, which keeps them cheap to send but means we can't look up where yours is. If it hasn't shown up two weeks after we posted it, get in touch and we'll sort it out.
Change of mind
Stickers are made to order, so we can't take them back just because you've changed your mind. If you're unsure about a design, ask before ordering and we'll happily send you more photos.
How refunds are actually paid
Payments are taken by Fourthwall, who are the seller of record, so refunds are issued through them and go back to the card you paid with. Email us first and we'll arrange it, so you don't need to contact them yourself. Refunds usually take a few working days to appear.
Contact
Email store@rainbowroostcafe.com with your order number and what went wrong.